Versand

Shipping
We strive to make the delivery of your goods as quick and easy as possible for you. On this page, we have collected some information about our delivery service.

For International Orders outside of the European Union:
The buyer is responsible for paying the additional costs such as duties, taxes, customs clearance, and brokerage fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the destination country’s taxes, duties, and fees. Simon Prins ACT! cannot predict which of these fees, if any, will be applied, and we are unable to calculate or collect these fees or taxes on the buyer’s behalf. Simon Prins ACT! is not responsible for additional charges after a purchase is completed. Delivery under incoterms DAP.
This is how we deliver your order.
Normally, we deliver parcels via parcel service POST NL, DPD, or ParcelParcel. You will receive a confirmation email as soon as your goods leave our warehouse. Our shipping partner will send you a tracking code so you can track where your package is at any time via the Internet. 

For a good reception
Whether a postal package or freight, take the time to receive the goods and check the shipment for external damage. If you are unsure whether the shipment is damaged, always sign "with reservation."

Ask us your question.
If you have any questions about our delivery options, don't hesitate to contact us at animaltraining@icloud.com. We will try to find for you the best shipping methods. 

Need help finding your country on the list? No problem!
Even if your country is not on the list on our webshop, you can place an order with us. Please send an email with the following information to animaltraining@icloud.com
• Billing address
• Delivery address (if different from the billing address)
• Item numbers and number of required products
• Payment method* (Note: for orders outside the European Union, we assume payment via direct debit or PayPal)

We will send you a non-binding quote with the final delivery costs** within 1-3 working days.
To calculate the delivery costs, we need full details of the order (invoice and delivery address, desired item, and payment method) from you.

Delivery

Delivery takes place while supplies last.

  1. Simon Prins ACT! does send products worldwide. All our deliveries are delivered by PostNL, DPD, or by ParcelParcel. If you will not be at home, no problem. The package can then be picked up later, following the rules of the shipping company.
  2. All orders are delivered to the specified address. Incorrectly specified address data at any new shipping fee will be charged to the customer.
  3. An order's shipping and handling costs often change due to the shipping agent's policy. During the ordering process, you will see the shipping costs in the check-out box before payment is needed. There you can decide if this is ok for you or not. If you disagree with the shipping costs, please email us at www.animaltraining@icloud.com to see if we can find another solution. 
  4. Goods travel at your request and your expense and risk.
  5. Delivery time depends on the chosen method of payment. From the moment the order has been paid, we aim to have your order, if in stock, within 2 working days.
  6. Despite all the care of our orders, it is possible to order needs to be corrected or completed. In this case, you can return your order in 14 days with us reporting, and the delivery is done at our expense.
  7. Simon Prins ACT! stated delivery times are only indicative. Delayed delivery only entitles you to compensation or the right to cancel your order or to dissolve the agreement if the exceeding of the delivery deadline is such that you cannot reasonably be required to maintain the agreement. In that case, you can cancel the order or dissolve the agreement as soon as necessary.

Payment

You will pay in advance by the total amount on our bank account number to 6706 5600 0841 8805 Simon Prins ACT! NL96KNAB0411603418, stating your name, allows you to change the order and number. You can also pay by Ideal, Credit card, or PayPal. You choose the payment method in the ordering process of our shop.

Retention of title

Articles delivered remain the property of Simon Prins ACT! until you finish all your (payment) obligations.