Widerrufsrecht

Money-back Guaranteed

1. When the ordered products do not meet your expectations, or you have ordered the wrong product, you can return the products within 14 days in the original packaging, clean and unused, and return postage prepaid (cost customer).
   
2. Our customer service will need a copy of the invoice, your bank number, and the reason for the return.
   
3. Returning articles are for your account and risk. We do advise proof of shipping.
   
4. We will refund the purchase price within 5 working days to your bank account. The shipping costs will not be refunded.
   
5. Despite our great care for your order, you may receive the wrong product. In that case, you should always contact us by e-mail animaltraining@icloud.com or by phone at +31651026410
   
6. Simon Prins ACT! delivered articles not returned within the "trial period" of 14 days are accepted by you.
   

Home Exchange

1. Changing the ordered items is possible. You can return your order within 14 days under the conditions in article 8. The article must be sent postage prepaid by you to us. If you want to receive another article, you can contact us by mail or telephone. After payment of shipping charges and any additional payment when the product is more expensive, Simon Prins ACT! sends your package.
   
2. Returns from abroad. For returns from abroad, apply equal conditions. Please note! Your return abroad can only be processed after consultation.