We’re Here for You!
Check out our FAQs for quick answers, or feel free to reach out to us directly. We’re committed to providing fast, reliable, and friendly support—because your questions matter to us!
When will my order be shipped?
We aim to process and ship all orders within 24 hours. You will receive a tracking number once your order has been dispatched.
Do you have all GetXent products in stock?
We have a variety of GetXent products available. Unfortunately, we do not always have every odor in stock. Please be aware that the majority of odors will be sent out within 2-3 weeks, but special odors like human remains may take 6-8 weeks to ship.
Do you ship internationally?
Yes, we offer international shipping! Shipping times and costs vary depending on your country.
I live in the USA and I’m unable to place an order
Since the recent tariff changes in the USA, my customers have been facing unexpected import duties ranging from 25% to 200%. These charges are imposed by the U.S. government on the customer, and unfortunately, this is completely out of our control. If these fees are not paid to U.S. Customs, the products will not be delivered. To protect my customers from these unforeseen costs, I’ve decided to temporarily suspend the ordering process for the USA.
If you’re interested in a specific product and are okay with the potential extra tariff costs, feel free to contact me via email or the contact form. We can then explore if a custom arrangement is possible.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and other secure payment options. You can see all available options at checkout.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately with photos, and we will arrange a replacement or refund as soon as possible.
I’m unable to place an order through the webshop. Could you assist me?
Your order may exceed the weight limit. Kindly reach out to us for assistance in determining the shipping cost and providing a quote.
How quickly can I expect a response to my questions?
We strive to respond to all inquiries as quickly as possible. Typically, you can expect a reply within 24 hours.
I cannot find the product I need, can you help?
We’re happy to help you find the exact product you need! With our extensive global network, we can source almost anything for you. Don’t hesitate to reach out—send us a message, and we’ll find the perfect solution!
I bought your product(s) but I have a question
Feel free to contact us with any questions about usage, cleaning, best practices, or training tips. We’re always here to help and ensure you get the most out of our products!