Frequently asked questions
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. If you’re not happy with a product, please contact us within 7 days of receiving your order. We’ll do our very best to resolve the issue quickly and find a solution that works for you. If we’re unable to make things right, we’ll arrange the return of the product and issue a full refund once we’ve received it back. Your satisfaction matters to us – we’re here to help.
How can I order from the USA?
Important Notice on U.S. Import Costs
Due to new tariff regulations, customers in the USA may face an additional 15–20% import cost when our products are imported. These charges are the responsibility of the buyer, as stated in our webshop and according to Incoterm rules.We understand this can sometimes create uncertainty about the total costs. To avoid surprises and to help you plan ahead, please feel free to email us before placing your order. We are more than happy to provide guidance and ensure you have a clear understanding of all costs involved.
Your trust and satisfaction are important to us, and we’re here to support you every step of the way.
I tried to place an order in your webshop, but I can’t complete the checkout. Could you let me know what’s going wrong?
Our webshop automatically calculates the size and weight of your order. There’s a limit to what can be processed automatically. If your order is larger, heavier, or different than usual, we may need to manually override the system to secure the best possible shipping deal for you. If you encounter any issues during checkout, please contact us — we’re happy to assist you and make sure everything is arranged smoothly.
When will I get my order?
We aim to ship your order within 24 hours. Once your package has been handed over to the shipping carrier, delivery is unfortunately beyond our control. As soon as your order has shipped, you’ll receive an email with tracking details and further information. Delivery times may vary depending on your location. Rest assured, we do everything we can to get your order to you as quickly as possible.
Where are your products manufactured?
Most of our products are designed and manufactured by us, based on over 30 years of hands-on training experience. For the items we don’t produce ourselves, we work with carefully selected manufacturing partners — both locally and globally — to ensure the highest quality and fair value. We constantly improve and refine our products, using feedback from our clients and new insights from our own training. This way, you always get innovative, reliable tools that meet professional standards and are built to perform in the real world.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
US orders willl come with extra costs (tariffs)
For our valued customers in the USA: All shipments to the United States are sent under DAP Incoterms (Delivered At Place). This means that import duties, tariffs, and any additional taxes are not included in the purchase price and must be paid by you directly to U.S. customs or the carrier before your order can be delivered. The exact amount of these charges is determined by U.S. customs and can vary, making it difficult for us to predict the precise costs in advance. At the moment, customers typically pay an additional 15–20% on top of the purchase price. We understand this can be inconvenient, and we do our best to keep shipping costs as low as possible. If you have questions or need assistance, please don’t hesitate to contact us — we’re happy to help.
I am not satisfied, what can I do?
We want you to be completely happy with your purchase. If you are not satisfied, please contact us within 14 days of receiving your order. Together we will find the best solution, whether that means an exchange, a replacement, or a refund according to our return policy. Your satisfaction and trust are very important to us.