Frequently asked questions
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. If you’re not happy with a product, please contact us within 7 days of receiving your order. We’ll do our very best to resolve the issue quickly and find a solution that works for you. If we’re unable to make things right, we’ll arrange the return of the product and issue a full refund once we’ve received it back. Your satisfaction matters to us – we’re here to help.
When will I get my order?
We aim to ship your order within 24 hours. Once your package has been handed over to the shipping carrier, delivery is unfortunately beyond our control. As soon as your order has shipped, you’ll receive an email with tracking details and further information. Delivery times may vary depending on your location. Rest assured, we do everything we can to get your order to you as quickly as possible.
Looking for a specific product, custom training aid, or an innovative solution?
At ACT! we love solving challenges. Whether you are searching for a product that is difficult to find, need a custom-made training solution, or have an idea that does not yet exist, we encourage you to contact us.
Over the years we have built an extensive international network of K9 professionals, manufacturers, scientists, engineers, and creative thinkers. Combined with our own technical and product development capabilities, this allows us to find solutions quickly and efficiently.
Sometimes the perfect product already exists somewhere in our network.
Sometimes it needs a small modification.
And sometimes we simply create it from scratch.
I tried to place an order in your webshop, but I can’t complete the checkout. Could you let me know what’s going wrong?
Our webshop automatically calculates the size and weight of your order. There’s a limit to what can be processed automatically. If your order is larger, heavier, or different than usual, we may need to manually override the system to secure the best possible shipping deal for you. If you encounter any issues during checkout, please contact us, we’re happy to assist you and make sure everything is arranged smoothly.
How can I order from the USA?
Important Notice on U.S. Import Costs
Due to new tariff regulations, customers in the USA may face an additional 15–20% import cost when our products are imported. These charges are the responsibility of the buyer, as stated in our webshop and according to Incoterm rules.We understand this can sometimes create uncertainty about the total costs. To avoid surprises and to help you plan ahead, please feel free to email us before placing your order. We are more than happy to provide guidance and ensure you have a clear understanding of all costs involved.
Your trust and satisfaction are important to us, and we’re here to support you every step of the way.
US orders willl come with extra costs (tariffs)
For our valued customers in the USA:
Due to the constantly changing regulations surrounding import duties, tariffs, customs procedures, and international shipping requirements, we strongly recommend contacting us before placing your order.
Depending on the products you wish to purchase, we may be able to offer different shipping solutions, including DAP (Delivered At Place) or DDP (Delivered Duty Paid) options. The most suitable and cost effective method depends on the type of products, the value of the shipment, and the current import regulations in effect at the time of shipping. Because these regulations can change frequently, it is difficult to provide a single solution that works for every order. By contacting us before ordering, we can review your specific requirements and help determine the best shipping option available.
Please know that we are fully committed to serving our customers in the United States and will do everything possible to provide access to our unique products while minimizing shipping costs, customs delays, and unexpected charges wherever possible.
If you have any questions before ordering, please contact us. We are happy to help and find the best solution for your situation.
Where are your products manufactured?
Most of our products are designed and manufactured by us, based on over 30 years of hands-on training experience. For the items we don’t produce ourselves, we work with carefully selected manufacturing partners, both locally and globally, to ensure the highest quality and fair value. We constantly improve and refine our products, using feedback from our clients and new insights from our own training. This way, you always get innovative, reliable tools that meet professional standards and are built to perform in the real world.
How much does shipping cost?
Shipping costs are automatically calculated based on your location and the items in your order. You will always see the exact shipping costs before completing your purchase, so there are no surprises at checkout.
For larger orders, international shipments, or special products, it may be worthwhile to contact us before placing your order. In many cases, we can explore alternative shipping options that may be more cost effective than the automatically calculated rates. If you have any questions about shipping, please feel free to contact us. We are always happy to help find the best solution for your order.
I am not satisfied, what can I do?
We want you to be completely happy with your purchase. If you are not satisfied, please contact us within 14 days of receiving your order. Together we will find the best solution, whether that means an exchange, a replacement, or a refund according to our return policy. Your satisfaction and trust are very important to us.
